I'm at meetings the next day (today), so decide it'd be better for them to deliver it tomorrow, Friday.
Unfortunately, as I get off train tonight it falls out of pocket, and I realise this just as the doors are going "bipbipbipbipbip". Oh rubbish.
Ring up orange.
Wait 20 minutes to speak to person.
"Hi, I've left my phone on the train, but I'm due to have a replacement anyway, can you send it to me tomorrow please"
"Oh you've lost it? Can't do that"
"Pardon?"
"If you've lost it, you need to make a claim on your insurance"
"But it was faulty, check my record, I was due to get a replacement: I'd like it tomorrow please"
"Yes, I can see you were, but now you've lost it it's different"
"What?"
"Oh and yes and you need to report it to the police"
"I'm in the police."
"But you need to report it to them"
"I've reported it to myself."
"No, that won't do"
"How about I send myself an email saying 'I've left my phone on the train'"
"Errrrrrrrr"
"Fine I'll get you your number tomorrow when I go to work. I'll walk into the front office which won't actually be open and fill it out myself. Now can I have the phone on Saturday please"
"No, it takes three working days to arrive"
"Are you having a laugh?"
"No, lost phone replacements take three working days"
"But I was told it would be by courier, I just needed to give you a half day when I can pick it up"
"That's for faulty phones. It's a lost phone now, it takes three working days"
"You're useless you are"
*click*
4 comments:
My Sympathy.
If it's any consolation it's not just Orange. At times it is useful to have a Father as a BT manager. Even if he doesn't know much about the mobile dept. he still knows more than the spotty oik in the complaints call centre. It makes for an interesting conversation. My brother worked out how completely useless helplines can be when he worked in a call centre this summer. He was trying to sell windows and dutifully followed his script as he was supposed to do. Amusingly for him, he noticed that if the customer *was* interested in new windows and *did* want someone to call round and discuss options - there wasn't a scripted option to do so -all the answers were written for people saying *no*. I wonder how they manage to sell anything? good luck getting your phone anyhow.
Customer service sure ain't what it used to be...
Well you should have gone with TMobile shouldnt ya
Har Har Har
P.S. Have you tried ringing your phone? Maybe the cat ate it and it would ring??
Orange are so gay it's untrue! They make me laugh, if only to save me from tears of depression. I have called them three times to change my billing address and to send me the last 1, then 3, then 5 month s of bills because my contract is almost up. SO, I call for the third time to change it (I'm assuming it hasn't been done at my previous requests) to which they try and charge me for the extra bills. To this I simply say "no" - I'm not paying for them to be incompotent cretins!
Beccy xxx
p.s. Still haven't recieved any bills...
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